In principle, we don't accept return or replacement of Food Items products. In the unlikely event that an order is lost, damaged or faulty we will not be able to cover for any damages or losses beyond that of replacing the damaged goods.
Order Refund for other items:
(a) You can call us before we have dispatched the goods to you; or
(b) Where goods have already been dispatched to you, by returning goods to us in accordance with clause (c) below.
(c) Returns Policy
[i] Incorrect or Missing Goods - If after accepting the parcel, you check and find you have received incorrect or missing goods, we must be notified immediately or within 24 hours of delivery to validate any claim.
[ii] Damaged/Faulty Goods - If after accepting the parcel, you check and find you have received damaged or faulty goods; we must be notified immediately or within 24 hours of delivery to validate any claim. This is deemed reasonable time for you to accept the goods delivered.
Place any damaged goods in a safe place with the original packaging as we will need to inspect the damage. If we cannot examine the goods we will not be able to process a claim.
For incorrect, faulty or damaged goods, we will reimburse the cost of you posting the goods back to us only if the cost has been agreed with our Sales Department and after the management’s inspection. You must take reasonable care of goods to be returned and return them to us within 7 days. Goods should be returned still in a new, unopened and unused condition, in original packaging.